Frequently Asked Questions
xd66's answers to all your questions
From bonuses and withdrawals to VIP and security, all the way to betting — everything you want to know about xd66 is explained clearly on this page.
Welcome, Player
Welcome to xd66. This FAQ page is here so you can quickly find the right information on any topic — from account security and withdrawal rules to VIP benefits and cricket betting. Every answer is written in plain English, so both new and experienced players can understand. If you can't find your question, contact our 24/7 support directly.
Frequently Asked Questions
Click on the categories below to find answers to your questions.
Security & Privacy
No, never. No xd66 staff member or representative will ever ask for your bKash, Nagad, or Rocket PIN, OTP, or password. If anyone asks for this information, they are a fraudster. Sharing such details puts both your account and your money at risk. If you are suspicious, contact us immediately via live chat.
xd66 uses modern SSL encryption technology, which keeps your personal and financial information completely secure during transmission. This means third parties cannot read your data. We regularly review our systems to ensure fair play and to make sure game results are not tampered with.
A strong password should have at least 8 to 12 characters — combine lowercase and uppercase letters, numbers, and special characters (such as @, #, !). Avoid using your name, date of birth, or simple words. Do not use your xd66 account password on any other site, and change it regularly.
The only official xd66 address is xd66.mom. Always verify the correct domain in your browser's address bar. Fake sites often change the spelling (such as xd66-casino.com or xd66bet.net) or use slightly altered names. Do not log in from any unfamiliar link, and if you spot a suspicious site, report it to our support team.
If you believe there has been unauthorized access to your account, contact xd66 live chat immediately and change your password. Our support team is active 24/7 and will act quickly to secure your account. If you notice any suspicious transactions, report those to support as well.
Withdrawal Questions
At xd66, withdrawals are generally processed within 5 to 30 minutes. However, occasional delays may occur due to account verification or security reviews. Make sure the bKash, Nagad, or Rocket number you provided is correct, and if you have waited longer than expected, contact live chat support.
To withdraw winnings earned from the welcome bonus, you must meet the wagering requirement. You need to place bets totaling 20 times the bonus amount — for example, for a ৳2,000 bonus, you must wager a total of ৳40,000 before the winnings from that bonus can be withdrawn. Once the wagering requirement is met, withdrawal is unlocked automatically.
The minimum withdrawal amount at xd66 is ৳500. This limit applies equally to all methods — bKash, Nagad, Rocket, and bank transfer. Before submitting a withdrawal request, make sure your account has at least ৳500 available.
Yes, withdrawals at xd66 are processed 7 days a week, 24 hours a day. On Fridays, Saturdays, or public holidays, money generally arrives within 5 to 30 minutes. The support team is also active at night and on holidays.
VIP & Cashback
xd66 has five VIP tiers in total — Bronze, Silver, Gold, Platinum, and Diamond. Players start at the Bronze tier and can move up to higher tiers through regular play. Diamond is the highest tier, offering the most benefits.
Your VIP tier at xd66 increases through regular gaming and betting activity. The more active you are, the sooner you can advance to the next tier. Upgrades are determined by reviewing your specific activity — there is no fixed quota to meet.
Weekly cashback is set per tier: Bronze — up to 0.2%, Silver — up to 0.5%, Gold — up to 0.7%, Platinum — up to 1.0%, and Diamond — up to 1.2%. In other words, the higher your tier, the higher your cashback rate.
In addition to cashback, members at higher VIP tiers get priority customer service, special promotional offers, faster withdrawal processing, and the opportunity to participate in exclusive events. Diamond and Platinum members may also have access to a dedicated personal account manager.
At a set time each week, cashback is automatically added to your xd66 account based on your VIP tier and that week's activity. It is credited directly to your main balance, so you can use or withdraw it without any additional wagering. Contact support for details on the specific day and time.
BPL & International Matches
Yes, xd66 offers betting on BPL, T20 World Cup, IPL, and various other international cricket tournament matches. You can participate in a range of cricket markets, including matches featuring the Bangladesh Tigers (such as Bangladesh vs. India).
If a match is declared a no-result due to rain or another reason, the bet is generally considered void and the full stake is returned to your account. However, different rules may apply to certain specific bets and markets — contact support for more details.
Popular cricket markets at xd66 include — Match Winner (who will win), Toss Winner, First Innings Runs, Top Batsman, Top Bowler, Over/Under Runs, and Wicket markets. Special markets are also available for major tournaments.
Yes, xd66 offers live in-play betting. You can place bets in real time based on changing situations during a match — such as how many total runs will be scored in an over, or when the next wicket will fall. Odds change quickly in live betting, so decisions need to be made fast.
Welcome Bonus
xd66 offers a 200% bonus on your first deposit, up to ৳10,000. For example, depositing ৳1,000 gives you a ৳2,000 bonus and a total balance of ৳3,000. Or, depositing ৳12,000 gives you the maximum ৳10,000 bonus, letting you start with a total of ৳22,000.
No, the welcome bonus is available only once per player — at the time of the first deposit. Attempting to claim the bonus by opening multiple accounts risks account cancellation. Only one account per phone number or device is permitted.
Slot games, fishing games, and most casino games generally count toward wagering. However, certain specific games may be fully or partially excluded. Read xd66's bonus terms and conditions for accurate information, or ask via live chat, as this may change from time to time.
Yes, the welcome bonus has an expiry period. If the wagering requirement is not met within the specified time, the bonus will expire. Read the terms and conditions displayed when you receive the bonus carefully for details on the specific expiry.
Yes, if you do not want to play under the bonus terms and conditions, you can request to cancel the bonus. Keep in mind that once a bonus is cancelled, it cannot be recovered. Contact live chat directly to cancel a bonus.
Still have questions?
Our support team is always ready
If you can't find the answer to your question on this page, don't worry — the xd66 support team is by your side day and night, seven days a week. Assistance is available in both Bengali and English.
Live Chat Support
24/7 Instant Assistance
Email Support
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Language Support
Bengali & English